FAQ Frequently Asked Questions
- About your reservation
- About your stay
- About Food
- About Hot springs
- About the villa
- About the facilities inside the building
- About Access
- Other
About your reservation
Reservations will be accepted through our official website and various travel booking sites. Further details will be announced on the announcements section of this website as soon as they are finalized.
Cancellation fees will apply according to the regulations of your chosen Staying plan. Please check the cancellation policy at the time of booking for details.
If you made your reservation through our official website, you can proceed from the reservation confirmation page. If you used another reservation site, please proceed through the site where you made your reservation.
We accept cash, various credit cards, electronic money, and QR code payments. Please contact the hotel for information on available payment methods.
GoToPass is a loyalty program that can be used at Iconia Hospitality group facilities.
You can enjoy various facilities located throughout Japan at a great price.
About your stay
Check-in is at 3 PM and check-out is at 10 AM.
You can stay at the villa with your dog.
All Guest rooms are equipped with Wi-Fi, a TV, refrigerator, hairdryer, electric kettle, bath towels, face towels, and toothbrushes. Amenities may vary depending on Guest rooms type.
Free Wi-Fi is available throughout the hotel and in Guest rooms.
Yes, all Guest rooms are non-smoking. If you wish to smoke, please use the designated smoking areas on the hotel grounds.
About Food
We have set operating hours for both breakfast and dinner. Operating hours may change depending on the season and business conditions. Please see the restaurant page for details.
We are committed to doing everything we can to ensure that customers with food allergies can enjoy their Food safely and with peace of mind.
For some items on our menu, we can provide allergy-friendly options upon request.
Please contact the hotel when making your reservation.
Important Notes Regarding Allergy-Friendly Menus
1. While it is possible to change menus to avoid using individual ingredients, removing ingredients from seasonings is difficult, and we may not be able to accommodate all requests.
2. As our kitchen and restaurant handle a wide variety of ingredients, trace amounts of contamination are unavoidable when preparing the food and other dishes we serve at our hotel.
Please note that this measure does not guarantee the complete removal of allergens.
3. For dishes served buffet-style, allergens are indicated on the menu card or in the allergen list; we do not offer individual allergen-free meals.
4. For customers who are concerned because the removal of allergens cannot be guaranteed, we may unfortunately have to refuse to provide Food, prioritizing the safety of our customers.
5. Please note that we cannot accommodate requests on the day of your order. Also, please refrain from making requests based on food preferences or dislikes.
Please review the above information before using our services and make your final decision based on your own judgment.
We offer Food for children. The menu varies depending on the restaurant and Staying plan.
Some restaurants are open to non-guests as well. The teppanyaki restaurant is open for both lunch and dinner. For more details, please check the restaurant page or contact us.
About Hot springs
Please check the Hot springs page for opening hours.
We sincerely apologize, but we do not offer day-use access to our Hot springs. Hot springs are exclusively for our overnight guests.
Yes, we have towels in your room, so please take them to the public bath. We also have towels available in the public bath, so please feel free to use them if you need any more.
Yes, we have a sauna available within Hot springs facility.
Information regarding the quality and effects of Hot springs water can be found on Hot springs page and on signs within the facility.
About the villa
Yes, guests staying in the villas can use our private restaurant, which is dog-friendly.
We provide dog food bowls, toilet sheets, deodorizing spray, lint rollers, and other items. Please note that the items provided may change.
Only dogs are allowed to stay. Other pets are not permitted.
About the facilities inside the building
We sincerely apologize, but we do not have a coin laundry facility on-site. We apologize for any inconvenience this may cause.
Yes, we have vending machines selling soft drinks and other beverages inside the building. Please ask the building directory or the front desk for their locations.
Yes, we have a designated smoking area within the building. Smoking is prohibited throughout the building, including Guest rooms, so please use the designated smoking area if you wish to smoke.
About Access
Yes, we have a parking lot exclusively for our hotel guests. (70 spaces available free of charge)
It's a 10-minute walk from the nearest Arima Hot springs Station.
We accept inquiries at the front desk. Please feel free to ask.
Other
Yes, we can send it to the hotel in advance. Please contact us before sending it and include your check-in date and reservation name on the shipping label.
We can also send your luggage to you after your stay at the hotel.
Yes, we can hold it for you at the front desk on the day of your arrival.
If you notice anything, please contact us by phone or through the inquiry form.